You need to sign in to do that
Don't have an account?
VRK
lightning Sync issues : not removing Syncs
Hi Team
My scenario :
For Test purpose , we configured Lightning Sync in Sandbox for User ( tesUser) . its working fine .
Now , we configured in Prod for the same user 'testUser'.
its also working fine.
Now the problem is , User can able to both Sandbox & Production calender events his Outlook
So, we removed user from Sandbox, Now in sandbox, stopped getting new calender Syns.
But the problem, Old calender syns are still displaying even if we remove 'testUser ' in lighting sync configuration related to Sandbox
can you pls let me know , how can we remove old user's calender Syncs related to Sandbox ?
Thanks
VRK
My scenario :
For Test purpose , we configured Lightning Sync in Sandbox for User ( tesUser) . its working fine .
Now , we configured in Prod for the same user 'testUser'.
its also working fine.
Now the problem is , User can able to both Sandbox & Production calender events his Outlook
So, we removed user from Sandbox, Now in sandbox, stopped getting new calender Syns.
But the problem, Old calender syns are still displaying even if we remove 'testUser ' in lighting sync configuration related to Sandbox
can you pls let me know , how can we remove old user's calender Syncs related to Sandbox ?
Thanks
VRK
>>>>Can we configure Outlook Integration and Sync ....in both Sandbox & production
https://help.salesforce.com/articleView?id=exchange_sync_admin_config_avoid_sync.htm&type=5
The above article answers your second query.
I hope you find the above information is helpful. If it does, please mark as Best Answer to help others too.
Thanks.
All Answers
>Edit the Event syncing configuration
1. Go to setup
2. On the quick find, type in “Outlook Integration and Sync” and click on it
3. Expand on the Lightning Sync, scroll down and click on “Go to Configs”
4. Click on name (for example Danielle lee syncing)
5. Click “Edit” and on the “Items to be synced on Exchange” change it to “Events user selected”
6. Click on “Next”
7. Check the “Delete Synced Events”
8. Expand on the “Edit Field Mappings” under Events
9. Remove the unnecessary fields by click on the “x” icon
10. Click Save
Here are some helpful articles about event syncing in Lightning Sync and Outlook Integration:
Lightning Sync
https://help.salesforce.com/articleView?id=lightning_sync_admin_overview.htm&type=5 (https://help.salesforce.com/articleView?id=lightning_sync_admin_overview.htm&type=5)
How Your Events Sync with Lightning Sync
https://help.salesforce.com/articleView?id=lightning_sync_admin_event_parent.htm&type=5 (https://help.salesforce.com/articleView?id=lightning_sync_admin_event_parent.htm&type=5)
Use the Outlook and Gmail Integrations
https://help.salesforce.com/articleView?id=email_int_user_parent.htm&type=5 (https://help.salesforce.com/articleView?id=email_int_user_parent.htm&type=5)
Try this too.
Thanks for your replay...
I have few queries on this , can you pls clarify :
---if you check the 'Delete Synced Events'.........
i. Is this option for User specific or its under lighting out Sync ..it effects for all the users right ?
ii. Can we confiugure Outlook Integration and Sync ....in both Sandbox & production ? or we need to configure only one ?
Thanks
VRK
>>>>Can we configure Outlook Integration and Sync ....in both Sandbox & production
https://help.salesforce.com/articleView?id=exchange_sync_admin_config_avoid_sync.htm&type=5
The above article answers your second query.
I hope you find the above information is helpful. If it does, please mark as Best Answer to help others too.
Thanks.
One more question on i am looking for Winter '21 Features ...i need to prepare PPT, pls let me know if you have any Pls share with me .
if yes you have , i will go for create one new Post
Thaks
VRK
Pls let me know , do you have any idea on this :
https://developer.salesforce.com/forums/ForumsMain?id=9062I000000IPp3QAG
Thnaks
VRK