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Rajendra Prasad 44Rajendra Prasad 44 

How to add call disposition fields to softphone layout?

AbhishekAbhishek (Salesforce Developers) 
Please see the link below


Turn on Interaction LogsTo display interaction logs, you must turn them on for page layouts assigned to different user profiles. Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Service Cloud

Available in: Performance and Developer Editions with the Sales Cloud

Available in: Enterprise and Unlimited Editions with the Sales Cloud for an additional cost.

For further reference (

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allen harryallen harry
You can select a call disposition by clicking on check box icon right by the call Log text field.  By default is say "Inbound call from ..."  . You can overwrite to enter your own text and use a value from the drop down.

These values are populated from Subject field in Task object in Salesforce, If you need to add or change call disposition, you can go to Task object in your Salesforce and edit the Subject field, Subject field a picker then you can edit the values for 
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Rajendra Prasad 44Rajendra Prasad 44

Hi Guys,

I need to add a picklist field(HVS call out comes) on the softphone layout after the call ended. which will be one of the field in the task. so when the call ended we can choose this field value on softphone layout, so the task will be created with this field value. how can I achieve this? I'm using amazon connect CTI Adapter