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Mah Naaz Chat window is not opening
Hi,
I need help with chat window issues.
The issue is every other day; the chat window does not open on the Website. Till yesterday the window was working fine suddenly; when I was training end-users for a chat feature in Salesforce, the window doesn't open. The new website go-live is next week Wednesday, and this window issue is killing me.
I need help with chat window issues.
The issue is every other day; the chat window does not open on the Website. Till yesterday the window was working fine suddenly; when I was training end-users for a chat feature in Salesforce, the window doesn't open. The new website go-live is next week Wednesday, and this window issue is killing me.
Please help me out; I need help.
I appreciate your help in advance!
Salesforce Support can search for issue in the server logs as well if you log a case with them
This is the issue I see in the screenshot; please let me know what action I need it.
I create a case with Salesforce but no reply yet.
I have other errors now, any thoughts?
CORS does not support requests for unauthenticated resources, including OAuth endpoints.
I recommend adding the blocked URL to SFDC’s CORS whitelist
If whitelisting does not help, you can try adding the header "Access-Control-Allow-Origin" to the request you forward to the salesforce
Reference Articles:
-------------------------
https://developer.salesforce.com/forums/?id=9060G000000I7mfQAC
xhr.setRequestHeader("Access-Control-Allow-Origin", "*");
https://salesforce.stackexchange.com/questions/137172/possible-to-set-access-control-allow-origin-in-an-sfmc-landingpage
<script runat=server> Platform.Load("core","1"); HTTPHeader.SetValue("Access-Control-Allow-Methods","POST"); HTTPHeader.SetValue("Access-Control-Allow-Origin","*"); </script>
Taking a look at the other error
When I log into my portal and open the chat the firstname and lastname filed is prepopulated along with Emplid, now when i got to community to check my inquires and come back to the portal and click on Chat button prechat form openes only with start button on it but other fields will not visible.
This issue is happening only on chrome browser but works fine on Firefox. I opened case with support but they said 'this error occurs by using the customized chat. Salesforce can not support customized chat, it will be out of our scope for us to reproduce the issue. So please use the standard functionality for the chat. which is provided by the salesforce"