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Lokesh Patil Can someone help with following case of Trigger
Can someone help with following case of Trigger:
Requirement Details:
- Account should have two fields of type text area Current Issues(Products), Past Issues(Products)
- Keep count of total issues/Cases at account level, whenever the count reaches 5, send an email to the Account owner to get in touch with the service team.
- When a case is created the total issue count should increase and the Product for which issue is raised should be shown in comma separated format in field Current Issues (Products).
- When a case is closed the product should be removed from current Issues(Products) and should be added to Past Issues(Products) in comma separated format.
- Code should be able to handle bulk data; meaning multiple accounts can be updated using Import Wizard or Data loader
Requirement Details:
- Account should have two fields of type text area Current Issues(Products), Past Issues(Products)
- Keep count of total issues/Cases at account level, whenever the count reaches 5, send an email to the Account owner to get in touch with the service team.
- When a case is created the total issue count should increase and the Product for which issue is raised should be shown in comma separated format in field Current Issues (Products).
- When a case is closed the product should be removed from current Issues(Products) and should be added to Past Issues(Products) in comma separated format.
- Code should be able to handle bulk data; meaning multiple accounts can be updated using Import Wizard or Data loader
Please find the details on how to request for an accelerator:https://help.salesforce.com/articleView?id=000337601&type=1&mode=1
Otherwise, I would request you to reach out to your Account Executive If you wish to upgrade to Premier Support please contact your Account Executive.
Regards,
Salesforce Support.