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David HamburgDavid Hamburg 

Case with on an asset, need to limit entitlements to ONLY those on the asset

A SImple proof of concept. An account has many assets, each asset has entitlements based on entitlement templates and is at various points in lifecycle.  when an agent starts a case from an asset the only entitlements that should be available should come from the asset, not the account. What am I missing? 

Current set up