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Brandon Leibowitz owner case comment from flow
Hi There!
I have a flow that is launched from a Case, does some tings, posts a comment to that case, and moves on.
If i put a case comment as normal (from the case) it sends the case owner an email notification of the comment.
But, when i have a flow create a new Case Comment, the case owner doesn't get the notification. The comment posts as expected, but no email is triggered.
And since this email is a system default...i can't have a flow action do it.
Any suggesteions are greatly appreciated!
Thanks in advance.
This is my Create Record Element
I have a flow that is launched from a Case, does some tings, posts a comment to that case, and moves on.
If i put a case comment as normal (from the case) it sends the case owner an email notification of the comment.
But, when i have a flow create a new Case Comment, the case owner doesn't get the notification. The comment posts as expected, but no email is triggered.
And since this email is a system default...i can't have a flow action do it.
Any suggesteions are greatly appreciated!
Thanks in advance.
This is my Create Record Element
No, i wasn't able to figure out how to get it to send automatically. I ended up creating and sending my own email in the flow.
It ended up being "good enough"
All Answers
To check if “"Notify Case Owner of New Case Comments"” is enabled.
Please follow the following steps:
Classic: Setup | Build | Customize | Cases | Support Settings
Lightning: Gear Icon | Setup | Feature Setting | Service | Support Settings
From there, you can see if the “Notify Case Owner of New Case Comments” is enabled. If not and you want to enable it, please follow the following steps:
Click “Edit”
Tick the checkbox after “Notify Case Owner of New Case Comments”
Click “Save”
Thank you so much for the response. However, that checkbox is already checked in my org.
I do have the same issue here.
Did you manage to fix your problem?
No, i wasn't able to figure out how to get it to send automatically. I ended up creating and sending my own email in the flow.
It ended up being "good enough"