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Staci Add canned text to Description box based on picklist option
I'm wondering if there is a way when a user fills out fields for a case, when they choose an option in a picklist, that canned text for that option would appear in the Description box for them to fill in (not upon save). I've looked at Flows but I don't quite understand how to create from there. I can't use apex cause Description is a field that HAS to be on the layout so I can't remove it and replace with an apex page.
Your query is answered above try it.
Let me know if it helps you and close your query by marking it as solved so that it can help others in the future.
Thanks.
I saw that post but I don't know where this Template is they are talking about. I'm in Classic.