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Claire Sunderland 1Claire Sunderland 1 

Date/Time field to Calculate 4 Business Hours after Case Opened Date

We need to build a date/time field that calculates what the date and time would be 4 hours after a Case is opened

i.e.
  • Case is opened 10/19/2020 4:00pm
  • Business hours end at 5:00pm
  • Date/time field of 4 business hours later should be 10/20/2020 11:00am 
How can we build a formula to give us that date/time
 
AbhishekAbhishek (Salesforce Developers) 
https://trailblazers.salesforce.com/answers?id=9063A000000iXTlQAM

You can make changes based on the above suggestions.
Danielle FryeDanielle Frye
Thanks for the information.keep sharing myPennMedicine (https://mypennmedicine.us/)
Ružica DokmanovićRužica Dokmanović
Hi Claire, 

Did you ever find a solution for your requirement?