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pvandepvande 

Embedded Chat - Can you connect only to the Case?

It appears that we can only use Case with Contact and are forced to capture First / Last in the prechat form.  Is there a workaround?
VinayVinay (Salesforce Developers) 
Hi,

Yes you can use only case, check below limitations.

https://help.salesforce.com/articleView?id=snapins_chat_limitations.htm&type=5

Check if you have customize the pre-chat form

https://help.salesforce.com/articleView?id=snapins_chat_customize_prechat_form.htm&type=5

Thanks,