function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
MKAMKA 

Email Deliverability

I have a workflow to send emails but few users are not receiving them. Can there be a problem with the worflow? or something else?
Best Answer chosen by MKA
RituSharmaRituSharma
There could be multiple reasons. Check step by step:
1. Is there any criteria in your worflow that could be causing issues in some cases?
2. Check email logs to see if emails are sent from SF and delivered to contact -> https://help.salesforce.com/apex/HTViewHelpDoc?id=emailadmin_monitor_emails_sent_from_salesforce.htm#:~:text=Logs%20contain%20information%20on%20each,logs%20are%20in%20CSV%20format.
3. Test the email deliverability for couple of users who are not receiving the emails -> https://help.salesforce.com/articleView?id=emailadmin_send_from_salesforce_improve_deliverability.htm&type=5

All Answers

RituSharmaRituSharma
There could be multiple reasons. Check step by step:
1. Is there any criteria in your worflow that could be causing issues in some cases?
2. Check email logs to see if emails are sent from SF and delivered to contact -> https://help.salesforce.com/apex/HTViewHelpDoc?id=emailadmin_monitor_emails_sent_from_salesforce.htm#:~:text=Logs%20contain%20information%20on%20each,logs%20are%20in%20CSV%20format.
3. Test the email deliverability for couple of users who are not receiving the emails -> https://help.salesforce.com/articleView?id=emailadmin_send_from_salesforce_improve_deliverability.htm&type=5
This was selected as the best answer
MKAMKA
Thanks for the prompt response! I will follow the steps and will share my findings.
AbhishekAbhishek (Salesforce Developers) 
Test the Deliverability of Emails Sent Through Salesforce


When a user sends an email through Salesforce, the email is routed through one of a number of possible Salesforce IP addresses. If the email’s recipient blocks any of these IP addresses, the email might not be receieved.

It’s hard to test whether your customers are receiving emails from all possible Salesforce IP addresses. However, using the Test Deliverability feature, you can easily send an emails to yourself from each of the potential Salesforce IP addresses. If you receive all emails, then you aren’t blocking any of the Salesforce IP addresses.


1.From Setup, enter Test Deliverability in the Quick Find box, then select Test Deliverability.
2 .Enter your business email address.
3 .Click Send. Salesforce sends a test message from all IP addresses to your business email address. Each test message specifies the IP address from which it was sent.
4.To make sure that you received all test messages, check your business email account.

If you get email from all address then you might need to raise a case. You can check more details here  (https://help.salesforce.com/articleView?id=emailadmin_deliverability.htm&type=0)and here (https://help.salesforce.com/articleView?id=security_test_email_delivery.htm&type=0).


Let me know if it helps you and close your query by marking it as solved so that it can help others in the future.

Thanks.