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Akshay Mourya How to create Roles and Groups in Saleforce Service Console
Hi All,
I want to add Role hierarchy in the salesforce service cloud portal.
But I am not getting the Role and Group option in User(inside setup).
Please refer to the attached screenshot.
Thanks.
I want to add Role hierarchy in the salesforce service cloud portal.
But I am not getting the Role and Group option in User(inside setup).
Please refer to the attached screenshot.
Thanks.
Customer Communities do not use Roles, instead, they only use Profiles. .
Please see the article about external role hierarchy-https://help.salesforce.com/articleView?id=networks_partner_roles_overview.htm&type=5
Hope this helps you. Please mark this answer as best so that others facing the same issue will find this information useful. Thank you