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Kevin Every 6 Chat Transcript tabs wont close. How do i force them closed?
Chat Transcript tabs wont close for users. When i try the keyboard shortcuts like Shift + W, this "We couldn’t close your tabs. Try closing them manually." error appears. I would do that but the tabs don't have close buttons. I attempted creating a button to place on the record page that if clicked would close the focused tab but that didnt appear to work either. Any tips would be great! Thanks!
It's a Known Issue from the Salesforce end.
KI:-
https://trailblazer.salesforce.com/issues_view?id=a1p3A000001YnSOQA0&title=chat-transcript-page-goes-into-dirty-state-intermittently
Click on "This Issue Affects me" so that you will get updates from the product team, If you still need any help you can reach salesforce support.
Let me know if it helps you and close your query by marking it as solved so that it can help others in the future.
Regards,
Salesforce Support.