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Akshay Mourya Parent Child Case
Hi All,
I want to add the parent-child relationship to the case. Can we create a child case inside the parent case in salesforce?
Currently, I am showing child tickets in separate cases. But I want
show the child ticket inside the parent case.
Can you please let me know how I can achieve this in salesforce?
Thanks.
I want to add the parent-child relationship to the case. Can we create a child case inside the parent case in salesforce?
Currently, I am showing child tickets in separate cases. But I want
show the child ticket inside the parent case.
Can you please let me know how I can achieve this in salesforce?
Thanks.
hi Akshay,
create a custom lookup in case object where you can select parent case Record.
your issue will be fixed.
Let me know, if your problam is solved.
Thank You
Please refer this article.
https://help.salesforce.com/articleView?id=000327315&type=1&mode=1
https://trailblazers.salesforce.com/answers?id=9063A000000e2mEQAQ
Kindly mark this as solved if the reply was helpful.
Thanks.