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Shannon Veneschuk 4 CPQ Errors When Trying to Change Quote Status
Hi. Sys Admin for our SF instance, but don't have much knowledge around coding.
Trying to update a quote status to "Activated" and I keep getting the following error below. Seems like it its based on a validation rule I have set up under the Opp, but I'm not sure how to go about fixing this.
Review the following errors
SBQQ.ContractAfter: execution of AfterUpdate caused by: System.DmlException: Insert failed. First exception on row 0; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, Please enter either an Contract Type OR Opportunity Type: [] Class.SBQQ.ContractService.generateRenewalQuote: line 2791, column 1 Class.SBQQ.ContractService.renewContracts: line 2282, column 1 Class.SBQQ.ContractService.forecastContracts: line 2188, column 1 Class.SBQQ.ContractService.processContracts: line 3263, column 1 Class.SBQQ.ContractService.processTriggerAfter: line 3186, column 1 Trigger.SBQQ.ContractAfter: line 6, column 1
Trying to update a quote status to "Activated" and I keep getting the following error below. Seems like it its based on a validation rule I have set up under the Opp, but I'm not sure how to go about fixing this.
Review the following errors
SBQQ.ContractAfter: execution of AfterUpdate caused by: System.DmlException: Insert failed. First exception on row 0; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, Please enter either an Contract Type OR Opportunity Type: [] Class.SBQQ.ContractService.generateRenewalQuote: line 2791, column 1 Class.SBQQ.ContractService.renewContracts: line 2282, column 1 Class.SBQQ.ContractService.forecastContracts: line 2188, column 1 Class.SBQQ.ContractService.processContracts: line 3263, column 1 Class.SBQQ.ContractService.processTriggerAfter: line 3186, column 1 Trigger.SBQQ.ContractAfter: line 6, column 1
Internet Creations product support is unable to provide assistance with issues caused by custom triggers that reside outside of the package. We can however provide further assistance through paid Professional Services.
You can reach out to Salesforce CPQ and Billing page on https://trailblazers.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F93A0000009TGxSAM for inputs on your ask.
You can also log a case with salesforce support.
Link: https://help.salesforce.com/articleView?id=workcom_contact_support.htm&type=5
For further reference, you can check the below,
https://customers.internetcreations.com/KnowledgeDetail?name=Error-Troubleshooting
Let me know if it helps you and close your query by marking it as solved so that it can help others in the future.
Thanks.