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Laura Gil Would you recommend the use of a public group or case team as recipients in an email alert?
Hi all,
my question may be somewhat weird. In our situation we would like to notify additional recipients when a milestone was violated. As email alerts are offering the use of a public group or case team as recipient (not CC), I am testing the functionality in our DEV application.
Does it macke sense to use a public group or a case team as recipient or when doesn't it make sense?. We would like to notify additionally the team lead and web team lead.
my question may be somewhat weird. In our situation we would like to notify additional recipients when a milestone was violated. As email alerts are offering the use of a public group or case team as recipient (not CC), I am testing the functionality in our DEV application.
Does it macke sense to use a public group or a case team as recipient or when doesn't it make sense?. We would like to notify additionally the team lead and web team lead.
Greetings!
I would suggest you to go with the Case Team since the requirement is related to the Case Object,you can use Public groups as well but these will be used mostly for knowledge.
https://help.salesforce.com/articleView?id=caseteam_setup_email_alerts.htm&type=5
Kindly mark it as best answer if it helps so that it can help others in the future.
Warm Regards,
Shirisha Pathuri