You need to sign in to do that
Don't have an account?
![Alexandr Zhurylo Alexandr Zhurylo](https://dfc-org-production.my.site.com/img/userprofile/default_profile_45_v2.png)
Suspended Salesforce Certified Exam
Hi
A couple of days ago I started Salesforce Certified Exam, answered 1 question, and then it was paused. The image on the screen said: 'Please wait for our specialist to connect with you as soon as possible'. 20 minutes past nothing happened.
I connected to Kryterion Support, they answered me that no able to reschedule or cancel an exam and I should open a case in Salesforce Support.
SF Support has not been answered for a couple of days.
The exam still suspended now.
Does anyone has a suspended issue or know some solution?
I would suggest you get in touch with Kryterion itself as the certifications exams are booked with Kryterion.
Regards,
Salesforce Support.
@ANUTEJ Did you read my issue?
Kryterion Support said that only salesforce support as my sponsor is able to help me.
https://trailhead.salesforce.com/en/help?support=home
https://trailhead.salesforce.com/help
Sure
Case #00415025
Case #00410313
Case #00409557
I have no other choice. Will wait for answer.
Thank you ANUTEJ
Favorite
More Options
Uajjwal Singh
During certification exam ,my examination automatic off and when am try to relaunchd its not work.
in the certification exam when am completing my 25-26 question ,after that my exam is off ,when i am try to relaunched its not work and my examination stop.
i am also file a cases in https://trailhead.salesforce.com/help?support=mycases but not getting reply till now ...
Date Created-Mar 08, 2022
Assigned to
Trailhead Help
Status-Open
Topic-Certification Online Proctoring Issue
Region-Asia Pacific
what is the the reason i dont know, please help me any one for this.. how to retake my exam please please any one.....
Given so many candidates facing similar issue with Online Proctored Exam, just wondering if concerned authorities at Salesforce doing anything to improve OLP exam experience ?
Same expereinec for me today. I was appearing for the 'Platform Developer 2' exam and suddenly it got suspended.
Case #00737929
Thanks Tejas
I am facing the same issue, the protector suspended the exam, and he didn't told why. I created a Case last week but they don't answer me yet.
Case#00847147
please let me also know.
I am highly disappointed as this certification was time sensitive for me.
Looks like this has been ongoing and Salesforce hasn't bothered to do anything about it.
To resolve your suspended Salesforce Certified Exam:
- Contact Salesforce Support and open a case with all relevant details.
- Be patient and wait for their response, considering potential delays.
- Seek assistance from the Salesforce community by posting your issue on forums or social media groups.
- Reach out to Kryterion Support again for additional assistance.
- Document your interactions and keep records for future reference.
Please note that specific steps may vary based on the policies and procedures of Salesforce and Kryterion.Best Regard by Robin Martinez.
I have faced the same issue on 14th May. Associate Exam was suspended in the middle of the time and kryterion support asked me to relaunch the exam but couldn't do it and Kryterion support team said I have to log a case with Trailhead. Raised case #00950633 and #00950659 but no response from support team from the last 4 days.
Will the 'In Progress' exam in Kryterion be in the same status until cases are resolved?Will there be any communication between Trailhead team and Kryterion team in these situations?
I attended Salesforce Associate certification on June 3rd and got suspended at the very last moment, and I mostly finished the exam before going to submit it, but the proctor stopped and I was not able to submit the exam. I have already communicated with Kryterien support, but nothing to do from their side.
I have opened a case - #00964780, and still have not gotten a response yet.
This could be a technical glitch on their end. Don't panic though, as long as you've contacted both Kryterion and Salesforce Support, they should be able to sort it out for you.
While waiting for their response, you might want to document your situation including screenshots, exact time, date, and description of the issue for your reference and to aid in their investigation.
Also, try checking if there's any updates in your Salesforce Certification account, sometimes updates might appear there before you receive an email response.
Hi Everyone, Did Salesforce resolve this for any one of you. I faced the same situation yesterday while giving Javascript Developer exam, the support agent asked me to show the entire room. I did it and there was not any objectionable item present.
Post that he ask me to end the exam and told that my responses marked till present will be taken into considertaion for final calculation. But now my test is showing as suspended.
I have created a case for the same but reading all your comments it seems that Salesforce is not looking into such cases on priority.
#00979639
#00980760
#00981815
still waiting, it happened to me last Friday, I opened 3 tickets already, no answers
#01007640