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Robert Wambold 10 !NOW() and HYPERLINK do not render correctly in Custom Email Template
Hello all,
I been struggling trying to get my Custom Email Template to display the current date/time using {!NOW()} and HyperLink to render.
When I so a Preview my email renders perfect. When I generate the email from Apex {!NOW()} displays as "{!NOW()}" and Hyperlink as "HL_ENCODED_url_HL_OpenLink_HL__self_HL".
When I use an HTML Template I ge no output at all.
Any ideas?
Thank you!
Robert
Does this happen only in Outlook or across other email clients like Gmail/yahoo etc too? Thanks
Hello Swetha,
Same results in Gmail.
Could it be my APEX?
Regards,
Robert
Apologies for the delay.
EDIT:
I tried the code snippet mentioned in
https://salesforcescool.blogspot.com/2019/01/send-email-using-custom-email-template.html to test the Custom Email Template and noticed that
> when the Text-Only Email Content is left blank, the code throws a null exception. Looks like apex picks the content from "text-only content"
>When you "Copy Text from HTML version", the merge fields are copied as plain text which is what it is reflecting in the received email too.
>These merge fields work as expected when the email is sent via"Send Test and verify merge fields"
As per the documentation, https://help.salesforce.com/articleView?id=sf.creating_custom_html_email_templates.htm&type=5 "If you use that same template to send email via the API or APEX, you must provide the text-only content"
I tried to update the apex code with something like
plainText = plainText.replace('System.now()','{!NOW()}'); but that doesn't help.
This seems to be a limitation with custom email templates. I recommend logging this as Idea on IdeaExchange so that the product development team can consider in coming releases.
If this information helps, please mark the answer best.Thank you