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How to track if communication is "to" or "from" a lead
It would be useful to track the "direction" of communication to determine the intensity and responsiveness of the account or contact. Currently, Salesforce says "you sent an email to [contact]" even when the email was sent to me from the contact. Is it possible to distinguish when an email is "to" a contact and "from" a contact?
https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_emailmessage.htm
https://help.salesforce.com/articleView?id=000239922&type=1