Service Console - Adding a "Status" (Available vs Absent) functionality

How can I add a functionality on the Service Console allowing Service Reps to easily set their Status (Available to work, Break, Lunch, etc..) so that:

A System Admin can setup Case Assignment (Assign Cases to Users ONLY if their Status == Available to Work);
Report on Time Spent by each Sales Rep on each Status;

The Product Owner is asking for a Button or field or some kind of functionality to let Sales Rep easily indicate their Status when from the Service Console.

In another hand, I have seen that the "Live Agent" functionality offers a little window where is it possible for the Agent to set his/her availability (as in the screenshot). Live Agent window on Service Cloud

Should I think of adding a picklist field somewhere on the Service Console? (How?)

March 8, 2019
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Best Answer chosen by EdCode

TylerBrooks
You're looking for omnichannel, It does exactly what you're looking for.

Here is help documentation: https://help.salesforce.com/articleView?id=omnichannel_intro.htm&type=5
Here is trailhead to setup Omni-Channel: https://trailhead.salesforce.com/en/content/learn/modules/omni-channel-lex

Regards,

Tyler

March 8, 2019
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EdCode
Is it possible to leverage the Statuses on the Live Agent (screenshot above) in order to setup rules to assign Cases to Users?

Is it possible to add a button or picklist field on the top of the Service Console?

Thank you.

March 8, 2019
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