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mitsvikmitsvik 

Add cc to case email action

I have an email action set up for cases. I would like to autopopulate with a specific email addres when sending an email from a case record. How is this achivebale?
Maharajan CMaharajan C
Hi Smitha,

In the Standard Send Email button it's not achievable.
https://success.salesforce.com/ideaview?id=08730000000J2QXAA0

Alternate is you can go for the custom send email button.
http://www.launchcrm.ca/2016/08/23/overriding-salesforce-send-email-button-pre-populated-fields/
https://success.salesforce.com/answers#!/feedtype=SINGLE_QUESTION_DETAIL&id=90630000000h1NZAAY
https://success.salesforce.com/answers?id=9063A0000019OlXQAU

Thanks,
Maharajan.C

 
Raj VakatiRaj Vakati
Why cant you try to Send Email quick action where you will get an option to populate Bcc 

https://help.salesforce.com/articleView?id=case_interaction_send_email_quick_action_default_email_template_lex.htm&type=5
https://help.salesforce.com/articleView?id=case_interaction_add_actions_to_page_layout_lex.htm&type=5
https://help.salesforce.com/articleView?id=case_interaction_send_email_quick_action_fields.htm&type=5