Apex Code Development You need to sign in to do that
Don't have an account?
Skill-Based routing on live web chat
Hi All,
Has anyone done skill-based routing on the live webchat with apex class and process builder?. I have a requirement on route live web chat based on region/country/state wise to the live agents.
See this link (https://help.salesforce.com/articleView?id=omnichannel_skills_based_routing_route_chat_using_skills.htm&type=5)
Thanks in advance,
Leo
Has anyone done skill-based routing on the live webchat with apex class and process builder?. I have a requirement on route live web chat based on region/country/state wise to the live agents.
See this link (https://help.salesforce.com/articleView?id=omnichannel_skills_based_routing_route_chat_using_skills.htm&type=5)
Thanks in advance,
Leo
Review below links which can help you.
https://help.salesforce.com/articleView?id=omnichannel_skills_based_routing_create_workflow.htm&type=5
https://www.sfdcpanther.com/skill-based-routing-using-omni-channel-salesforce/
Hope above information was helpful.
Please mark as Best Answer so that it can help others in the future.
Thanks,
Vinay Kumar