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FG Developer Post-chat Survey Integration: gives a ‘Refused to Connect’ error
Can anyone help me to resolve an issue with implementing a post-chat survey after ending a chat?
After I end the chat session, I could see a 'Leave a feedback' button and it takes me to the new page but the created survey is not showing but giving an error.
Created all in the sandbox following the steps from https://chatbotslife.com/salesforce-surveys-in-embedded-service-for-chat-formerly-snap-ins-76224fb6729f#ee02
Followed by https://chatbotslife.com/salesforce-surveys-in-embedded-service-for-chat-formerly-snap-ins-76224fb6729f#ee02
1. Created a feedback (grabbed surveyId as of 0Kd***************)
2. Created a community (grabbed networkId as of 0DB***************)
3. Added required object relationships
4. Added Chat Survey Redirect controller & page through Developer Console, Apex Classes > Profiles, and Visualforce Pages
(In Community Workspaces, Administration> Pages > there was no selection as of 'Community Builder Page', so I just selected 'Default Page')
5. Added Post-Chat URL to Chat BUtton configuration as of
'https://livechat-fg.cs35.force.com/fashiongo/SurveyRedirectPage'
(Can I use Post-Chat Page as of 'SurveyRedirectPage' instead of URL? It doesn't matter to use either Page or URL for Post-Chat?)
6. Created Process Builders, saved, and activated.
Also checked the CSP and CORS however this error appears.
livechat-fg.cs35.force.com refused to connect
After I end the chat session, I could see a 'Leave a feedback' button and it takes me to the new page but the created survey is not showing but giving an error.
Created all in the sandbox following the steps from https://chatbotslife.com/salesforce-surveys-in-embedded-service-for-chat-formerly-snap-ins-76224fb6729f#ee02
Followed by https://chatbotslife.com/salesforce-surveys-in-embedded-service-for-chat-formerly-snap-ins-76224fb6729f#ee02
1. Created a feedback (grabbed surveyId as of 0Kd***************)
2. Created a community (grabbed networkId as of 0DB***************)
3. Added required object relationships
4. Added Chat Survey Redirect controller & page through Developer Console, Apex Classes > Profiles, and Visualforce Pages
(In Community Workspaces, Administration> Pages > there was no selection as of 'Community Builder Page', so I just selected 'Default Page')
5. Added Post-Chat URL to Chat BUtton configuration as of
'https://livechat-fg.cs35.force.com/fashiongo/SurveyRedirectPage'
(Can I use Post-Chat Page as of 'SurveyRedirectPage' instead of URL? It doesn't matter to use either Page or URL for Post-Chat?)
6. Created Process Builders, saved, and activated.
Also checked the CSP and CORS however this error appears.
livechat-fg.cs35.force.com refused to connect
- The URL of my salesforce site: https://domain.csXX.force.com/
I've also set the clickjack protection level on the community site from which I host the survey to Allow framing of site or community pages on external domains (Good protection)
It initially worked once I whitelisted *.force.com completly, but then I reduced to the domain
You basically need to whitelist the URL from which you host the chat, not the survey.
My survey is hosted on a community. And I have a separate site used to host the chat only (iframed on an external app)
When I debug the post chat give feedback button the survey invitation url hosted on the site is returned correctly. I also tried enabling clickjack protection for customer visualfroce pages with headers disabled to no avail.