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JAYESH RATHOR How Count Case records on a Knowledge Article
When Cases are attached to a knowledge article
Thanks in advance.
- How to get case count in trigger.
- So based on case count I want to perform my bussiness logic
Thanks in advance.
I believe this is the idea you're looking for:
https://success.salesforce.com/ideaView?id=08730000000kyxQAAQ
Other Way:-
There is a class in Salesforce called KnowledgeArticleViewStat which can be used for accessing certain statistics related to the article views like the NormalizedScore and the ViewCount.
Viewcount gives the number of unique views an article has received on the selected channel.
A Channel is where the article is viewed:-
channels: for article views across all channels.
App: for the internal Salesforce Knowledge application.
Pkb: for article views in the public knowledge base.
Csp: for Customer Portal.
Prm: for article view in the partner portal.
For count, the number of article views by internal users. We can use the channel App since it meant for the internal Salesforce Knowledge application. You can do a SOQL query as following:
" SELECT id, ViewCount from KnowledgeArticleViewStat where Channel = 'App' "
I hope you find the above solution helpful. If it does, please mark as Best Answer to help others too.
Thanks.
No, My requiredment is like when any case attach to article, how to get case attach and deattach count in trigger ,so based on case count on knowledge article. i want to peform my business logic ..please help.
Thanks in advance