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Kranthi Tamada 1Kranthi Tamada 1 

Have to stop email alerts from E2CP

Hi All,

When customer added a comment from portal he recieves a email alert. Whenever our support team adding comment from standard salesforce then the customer recieving email twice. One is from custom way which i created (Apex Trigger) and another is from E2CP. 
How can i stop E2CP email alert?

Thanks in Advance
AnudeepAnudeep (Salesforce Developers) 
Hi Kranthi, 

Guess you have to contact E2CP provider to check if there is any way to turn this off. There might be any email-to-case config that gets installed with the package that must be sending emails or messaging.singleEmailMessage() in the apex which is part of the package that is sending emails. If you see 'ENTERING_MANAGED_PKG' text in your debug logs while reproducing the issue, I recommend contacting the provider