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Shruthi Narsi how to assign Leads to owner
I have created an assignment rule but all leads are getting assigned to default owner.
I want it to get assigned to owner of lead. I have selected default check box as checked for assigned.
But still its not getting assigned to the lead owner
I want it to get assigned to owner of lead. I have selected default check box as checked for assigned.
But still its not getting assigned to the lead owner
Lead ownership could be changed by Lead Assignment Rules, make sure to check these and compare them against the affected records.
If no Lead Assignment Rule has been created, take into account that Salesforce has a default Lead Assignment Rule. Under Setup/Customize/Leads/Lead Settings, you will find the default lead owner. If a user edits a lead record and checks the "assign using active assignment rules" checkbox, Salesforce will evaluate all assignment rules and assign accordingly. If no assignment rule is found, Salesforce will assign this lead to the default lead owner.
If the assignment rule fails to locate an owner then the lead will be assigned to the default owner as mentioned in the Salesforce setting or If you do not use assignment rules, all leads will be assigned to the Default Lead Creator.
I hope you find the above information is helpful. If it does, please mark as Best Answer to help others too.
Thanks.