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Clayto63
email limits
hi, we currently send 2,500 emails to our customers (they all have accounts). These emails include invoices, appointments etc. These are operational emails on a daily basis. We are ramping up these emails to possibly 10,000 to 15,000 per day. We will not be able to send these. Do we have to use an external app for this as SF cannot do this. Compared to many large companies on SF, we are a medium sized company - what do other companies do? thanks for any advice
You can contact salesforce support to increase the Email Limits,
https://help.salesforce.com/articleView?id=000334435&type=1&mode=1
https://help.salesforce.com/articleView?id=000334696&type=1&mode=1
The above articles guide you for the limit increase.
I hope you find the above information is helpful. If it does, please mark as Best Answer to help others too.
Thanks.
https://help.salesforce.com/articleView?id=limitations_email_mass.htm&type=5
https://help.salesforce.com/articleView?id=000323568&language=en_US&type=1&mode=1
https://help.salesforce.com/articleView?id=000334696&type=1&mode=1
I hopes it's help you.If it helps you,please mark as a solved answer.
I know the limits but 5,000 is not enough. What are other companies doing who need to send 20,000 per day?
It depends based on their usage and functionality.
For further increase or clarification, you have to reach the salesforce support team.