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tamilselvan c
Have any done lwc integration with open CTI
Have any done lwc integration with open CTI I am facing some issues in tracking end call from open cti
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Open CTI is not yet supported in the LWC. (Reference: https://salesforce.stackexchange.com/questions/315808/opencti-library-loading-issue-with-lwc)
Also as per,
https://developer.salesforce.com/docs/atlas.en-us.api_console.meta/api_console/sforce_api_console_js_lightning_parity.htm the methods of CTI like onCallBegin() and on CallEnd() in sales console are not yet supported in the lightning.
Hope this helps you. Please mark this answer as best so that others facing the same issue will find this information useful. Thank you