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seethal pius 17seethal pius 17 

Universal Containers is considering a Knowledge-Centered Support (KCS) implementation. Which three benefits can be expected from KCS adoption? Choose 3 answers

A. Optimized use of resources B. Increased call deflection C. Increased call routing accuracy D.Reduced issue resolution time


 
AbhishekAbhishek (Salesforce Developers) 
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Ram S/o NaiduRam S/o Naidu
Answer will be A , D and 3rd one ius reduce the support channels