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Rafael Motta send information to live chat transcript With out Pre chat
I am working with a service bot, I removed the pre chat because it is not consistent with the needs of the business, and all the creation of accounts, contacts and cases, I am managing them with a flow. However, when I want to send the information to the live chat transcript, the link between the case and the agent's chat does not appear. inside my stream add an update to the live chat transcript. Could someone help me to know what I have to do?
Cheers
Cheers
Are you still experiencing this issue, or have you managed to find a solution? Are there any challenges or error messages you've encountered while trying to link the chat transcript to the case?
Thanks.