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ScottB3
Knowledge Article Mail Merge Fields
I am trying to send out notifications when certain knowledge articles are updated.
How do I include Knowledge Article fields in a Mail Merge Template?
Using the salesforce.com/servlet/servlet.SForceMailMerge?id= link doesn't seem to work with knowledge_kav IDs.
Currently its not possible. Refer the below idea.
https://ideas.salesforce.com/s/idea/a0B8W00000GdcjgUAB/knowledge-article-merge-fields-in-email-template
if this helps, Please mark it as best answer.
Thanks!!