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Michael Robert 19 How to report performance issue to salesforce support
My sandbox is running on instance CS2. It is extremely slow all day today. So slow my users cannot test anything. I went to the salesforce trust status site but there are no incidents reported. But I see nowhere on salesforce trust status site where I can report a performance problem. How can I make Salesforce aware of this problem?
If you want to reach out to salesforce support team, then you need to create a case by following the below steps :-
- Log in to Salesforce, then go to the Help and Training page.
- At the bottom of the page, click Contact Support.
- Click Create a Case.
- Select your support topic, category, and issue.
- For example, if your issue is related to setting up Lightning Dialer, click Sales Cloud | Lightning Dialer | Implement Lightning Dialer.
- See if there’s an existing topic that relates to your issue.
- If you don’t find the solution to your problem, click Create a Case.
- Enter case details and click Submit.
Kindly mark it as the best answer, so that it can help others user as well.thanks
Priya Ranjan
All Answers
If you want to reach out to salesforce support team, then you need to create a case by following the below steps :-
- Log in to Salesforce, then go to the Help and Training page.
- At the bottom of the page, click Contact Support.
- Click Create a Case.
- Select your support topic, category, and issue.
- For example, if your issue is related to setting up Lightning Dialer, click Sales Cloud | Lightning Dialer | Implement Lightning Dialer.
- See if there’s an existing topic that relates to your issue.
- If you don’t find the solution to your problem, click Create a Case.
- Enter case details and click Submit.
Kindly mark it as the best answer, so that it can help others user as well.thanks
Priya Ranjan