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Abhinav Gupta 75 Closed milestones are also updating when we are updating the severity of a case
We recently got the issue that the closed milestones are also updating when we are changing the severity of the case. But we want only the not completed milestones should be update. Can someone help us with the workaround for this.
Are you upadating through code. If yes then check the condition when are updating and exculde the closed milestone related cases.
Thanks!!
Modify your system to exclude closed milestones from updates: Depending on the system you are using and your level of access, you may be able to modify the system's behavior so that it only updates open milestones when the severity of a case is changed.
Manually update the severity of the case and milestones: You could update the severity of the case manually, and then review the milestones associated with the case and update their status as needed. This approach would allow you to selectively update milestones that are still open, while leaving closed milestones unchanged.
Use a separate field to track the severity of milestones: Instead of relying on the severity of the case to determine the severity of a milestone, you could use a separate field to track the severity of each milestone. This would allow you to update the severity of a case without affecting the milestones associated with it.
Ultimately, the best solution will depend on the specifics of your system and the resources you have available.
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As you told if we create another field and rely on that instead of the severity then also the issue will be same. We want the severity of the milestone to be changed but only for the open milestones not for the closed ones. We have tried to update the milestone criteria but we are not getting the CaseMilestone object in the critera.
Thanks