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aparna d 1 Send attachments along with email when case is closed
Hi Everyone,
I have requirement ,if Case Record has .csv file attached, we need that file to attach to the email template when the record is set to closed. Can anyone please suggest how can we attach case files to email template.
I have requirement ,if Case Record has .csv file attached, we need that file to attach to the email template when the record is set to closed. Can anyone please suggest how can we attach case files to email template.
You can create a Record Triggered Flow on Case object and when the record is set to close call this apex action .
Requesting you to follow this link -> https://patlatus.wordpress.com/2015/06/16/salesforce-send-email-with-file-attachments-in-csv-format/
Hope it helps !
Thank you.