By using assignment rules, you can assign leads or cases to the queues based on business requiement.
Ex: if case is belongs to india then by using assignment rule you can assign it to India_Queue.
Refer the below trailhead for more information. https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements/create-case-queues-assignment-rule
Assignment rule is used to automate owner assignment on Case and Lead based on conditions on Case or Lead. For example, there could on lead assignment rule for web-generated leads and one case assignment rule for the holiday use.
By using assignment rules, you can assign leads or cases to the queues based on business requiement.
Ex: if case is belongs to india then by using assignment rule you can assign it to India_Queue.
Refer the below trailhead for more information.
https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements/create-case-queues-assignment-rule
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Assignment rule is used to automate owner assignment on Case and Lead based on conditions on Case or Lead. For example, there could on lead assignment rule for web-generated leads and one case assignment rule for the holiday use.
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