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Ratheven Sivarajah How to add two milestone to run after another in Entitlement.
Hey everyone thank you for taking the time in reading. I have made an entitlement process where I have 2 milestone called First Response and Case is escalated. The First Response after the timer is done it changes the case:priority from low to high where the second milestone activates when the criteria is High.
You can use conditional statements to do so .
Link -> https://www.levelupsalesforce.com/flows-if-statement
Hope it helps.
Thank you.