Apex Code Development You need to sign in to do that
Don't have an account?
Ratheven Sivarajah I would like to schedule a milestone everyday
Where I work, sometimes the cases are open for several days. I would like a agent to reach out to the client and make sure we are still working on it everyday. I have created a entitlement process and a milestone but don't know how to schedule a new trigger / timer everyday. I have created a milestone but after you click mark as complete, How do you make it appear again the next day until the status of the case is closed Thank you in advance
https://help.salesforce.com/s/articleView?id=sf.entitlements_milestone_tracker.htm&type=5
https://trailhead.salesforce.com/content/learn/modules/entitlement-management-for-lightning-experience/set-up-milestones#:~:text=Add%20a%20Milestone%20Action,-Now%20that%20Maria&text=process%20you%20created.-,From%20Setup%2C%20enter%20Entitlement%20Processes%20in%20the%20Quick%20Find%20box,Actions%2C%20click%20Add%20Time%20Trigger.
Thanks,