Apex Code Development You need to sign in to do that
Don't have an account?
AlizehS Incoming chats per hour in a report
Hi everyone,
I am looking for a way to capture the number of incoming chats we get per hour for a particular month. For example : The number of incoming chats per hour for the month of November. Is this achievable throught the chat transcript report type or via any other way ?
Business requirement : This is required for audit purposes.
I am looking for a way to capture the number of incoming chats we get per hour for a particular month. For example : The number of incoming chats per hour for the month of November. Is this achievable throught the chat transcript report type or via any other way ?
Business requirement : This is required for audit purposes.
Refer the below link have solution for similar kind of ask.
https://salesforce.stackexchange.com/questions/394707/incoming-chats-per-hour-in-a-report
Thanks!!