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Ratheven Sivarajah
I am trying to stick a entitlement to every new case getting created
I am writing a trigger where every new case gets an entitlement that I created automatically. I want the same entitlement for every case even if the accounts are different. What I have done so far I have created a entitlement process and created a dummy account. I then created a new entitlment with the entitlement process and dummy account. I then put entitlement in my case layout so when I create a case I can search for the entitlment and append to any case. I want to make the entitlement stick to every case that gets generated automatically without me selecting it in my case layout.
Best Answer chosen by Ratheven Sivarajah
Shri Raj