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Lakshya Kanchan Issue on upgrading a managed package
Hi
I have a managed package with the version 4.7.
The version 4.7 of the package has some code along with the report types built using the below object combinations:
1. Account & Task
2. Contact & Task
Some reports are also built using these report types which are present in the v4.7 managed package.
I am getting the below error when installing an upgrade (v4.7.1) of the managed package:
An unexpected error occurred. Please include this ErrorId if you contact support: 603504159-3613 (1535757581), Details: Contacts_with_Touchpoint_Activities: An unexpected error occurred. Please include this ErrorId if you contact support: 603504159-3613 (1535757581)
In the error, "Contacts_with_Touchpoint_Activities" is a report type making using of fields of Contact & Task object.
I am facing challenge in understanding the issue here and request your help.
Regards,
Lakshya
I have a managed package with the version 4.7.
The version 4.7 of the package has some code along with the report types built using the below object combinations:
1. Account & Task
2. Contact & Task
Some reports are also built using these report types which are present in the v4.7 managed package.
I am getting the below error when installing an upgrade (v4.7.1) of the managed package:
An unexpected error occurred. Please include this ErrorId if you contact support: 603504159-3613 (1535757581), Details: Contacts_with_Touchpoint_Activities: An unexpected error occurred. Please include this ErrorId if you contact support: 603504159-3613 (1535757581)
In the error, "Contacts_with_Touchpoint_Activities" is a report type making using of fields of Contact & Task object.
I am facing challenge in understanding the issue here and request your help.
Regards,
Lakshya
Based on salesforce backend logs the GACK's stack trace Id (1535757581) points to
Subject: Metadata gack caused by: NullPointerException
ExtendedMessage: java.lang.NullPointerException: crt id = 0708Y000000BW0Y, crtObjId = 0718Y000001DhWm, crtObject = Activity, crtObject.getTable = Activity, and crtObject.getDetailField = Who, childRelationships=[OCR-Opportunity.Contact(Contact), AuthorizationFormConsent.ConsentGiver(Contact), Account.00N8Y00000JMgEz(Contact), 01I8Y000003c6uQ.00N8Y00000JMgFJ(Contact), CleanInfo-CleanRule.TargetEntity(Contact), 01I8Y000003c6uO.00N8Y00000JMgF8(Contact), Asset.Contact(Contact), 01I8Y000003c6uS.00N8Y00000JMgFp(Contact), 01I8Y000003c6u3.00N8Y00000JMgCX(Contact), 01I8Y000003c6uG.00N8Y00000JMgDl(Contact), CampaignMember-Campaign.Contact(Contact), EntitlementContact-Entitlement.Contact(Contact), ContentDocumentLink-ContentDocument.LinkedEntity(Contact), 01I8Y000003c6uR.00N8Y00000JMgFQ(Contact), 01I8Y000003c6uP.00N8Y00000JMg6x(Contact), SocialPersona.Parent(Contact), Case.Contact(Contact), MultiFieldJoinCrtRelationShip, DuplicateRecordItem.Record(Contact), SocialPost.Who(Contact), ContactFeed.Parent(Contact), WorkOrder.Contact(Contact), 01I8Y000003c6uB.00N8Y00000JMg73(Contact), 01I8Y000003c6u4.00N8Y00000JMgCY(Contact), 01I8Y000003c6uH.00N8Y00000JMgCo(Contact), 01I8Y000003c6uE.00N8Y00000JMgE1(Contact)] on id 0708Y000000BW0Y
Hope the provided details will help in decoding the GACK
Thank you
Swetha Maddali
Salesforce.com support