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Pat Power How to include example text in fields
As part of case intake, or really any form we present to a customer, we want to include example text within the fields to clarify to the customer the intent of each field.
For example, for the field Details, which is a freeform rich text field, we would like to present, as visible text within the field, a description of what would be considered details, like "Detail what is happening or not happening, any errors you receive and screenshots, and any troubleshooting steps you have taken so far." which the customer would overwrite with their own content.
For example, for the field Details, which is a freeform rich text field, we would like to present, as visible text within the field, a description of what would be considered details, like "Detail what is happening or not happening, any errors you receive and screenshots, and any troubleshooting steps you have taken so far." which the customer would overwrite with their own content.
Do you want to include this for a standard field? Do you have any customisation in place already?Thanks
Example: For account object, Clickpath: Setup> Object manger> Accounts> Fields& Relationships> select a field and populate helptext
Related: https://help.salesforce.com/s/articleView?id=sf.customhelp_defining_field_level_help.htm&type=5
If you want the fields to be prepopulated with input placeholder, you will need to write custom code as this is not supported without code at the moment.
Please upvote this idea : https://ideas.salesforce.com/s/idea/a0B8W00000GdVmnUAF/allow-text-fields-to-have-placeholder-text-for-text-fields so that Salesforce product team can implement it in coming releases
Custom code approach: https://www.biswajeetsamal.com/blog/input-field-placeholder-in-visualforce-page/
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