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John Michael LacostalesJohn Michael Lacostales 

Question about Case history createdBy field.

This is how it looks like in default in my salesforce playground.
User-added image

But how it did disappear on my organization sandbox like this?
User-added image
The text that specified the Date and user had gone. What is the way to make this change happen and how can I make it appear again?
Best Answer chosen by John Michael Lacostales
Sai PraveenSai Praveen (Salesforce Developers) 
Hi John,

Please not that some fields we can only track if they are changed or not and when were they changed. We cannot track what the change is .
  
Changes to fields with more than 255 characters are tracked as edited, and their old and new values aren’t recorded.
Changes to time fields aren’t tracked in the field history related list.

I hope Description and Notes comes into that category where they would be text Area I guess.


Please find the below article for the same.

https://help.salesforce.com/s/articleView?id=sf.tracking_field_history.htm&type=5 (https://help.salesforce.com/s/articleView?id=sf.tracking_field_history.htm&type=5)

Thanks,
 

All Answers

Sai PraveenSai Praveen (Salesforce Developers) 
Hi John,

Is the History tracking enabled for those fields on the Case object?

Thanks,
 
John Michael LacostalesJohn Michael Lacostales
Yes it did. But i don't have a clue on how does it happen or how to make it appear there.
Sai PraveenSai Praveen (Salesforce Developers) 
Hi John,

Please not that some fields we can only track if they are changed or not and when were they changed. We cannot track what the change is .
  
Changes to fields with more than 255 characters are tracked as edited, and their old and new values aren’t recorded.
Changes to time fields aren’t tracked in the field history related list.

I hope Description and Notes comes into that category where they would be text Area I guess.


Please find the below article for the same.

https://help.salesforce.com/s/articleView?id=sf.tracking_field_history.htm&type=5 (https://help.salesforce.com/s/articleView?id=sf.tracking_field_history.htm&type=5)

Thanks,
 
This was selected as the best answer
John Michael LacostalesJohn Michael Lacostales
I understad it better now, thank you.