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The NewbieThe Newbie 

Want to send out automatic case notifications and exclude weekends and if there is no response update on the 72 hour

Hi Commnuity, I want to send out automatic case notifications and exclude weekends and if there is no response update on the 72 hour.


Can somebody help me out with the solution please
SwethaSwetha (Salesforce Developers) 
HI,
You can try setting up case Escalation Rules as suggested in
https://salesforce.stackexchange.com/questions/73357/alert-notification-if-there-is-no-update-in-4-hours

See Set Up Escalation Rules: https://help.salesforce.com/s/articleView?id=sf.rules_escalation_create.htm&type=5

If this information helps, please mark the answer as best. Thank you