+ Start a Discussion
Sushmitha GadhirajuSushmitha Gadhiraju 

Spam emails

We have cases getting created through an external email through email to case assignment how can we handle this
VinayVinay (Salesforce Developers) 
Hi Sushmitha,

Can you try checking below settings

 'Email-to-Case value within the Email-to-Case 'Routing Address' settings.

https://help.salesforce.com/s/articleView?id=000313347&type=1

If above doesn't help can you elloborate more on your requirement.

Please mark as Best Answer if above information was helpful.

Thanks,
Ankit SehgalAnkit Sehgal

This should be helpful

Manage spam in email to case (https://www.salesforceben.com/email-case-spam/)