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Sushmitha Gadhiraju
Spam emails
We have cases getting created through an external email through email to case assignment how can we handle this
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Can you try checking below settings
'Email-to-Case value within the Email-to-Case 'Routing Address' settings.
https://help.salesforce.com/s/articleView?id=000313347&type=1
If above doesn't help can you elloborate more on your requirement.
Please mark as Best Answer if above information was helpful.
Thanks,
This should be helpful
Manage spam in email to case (https://www.salesforceben.com/email-case-spam/)