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fiona gentry
On Email2Case How do i make case can't be re-opened if set to closed greater than 7 days.
Hi Folks,
I have a Email2case setup where in i have set Up Email 2 Case to move to Customer escalations queue..
Now my question is How do i make a case can't be re-opened if set to closed greater than 7 days. ,I DO NOT want to writre Trigger or Apex for this ,Is it Possible to achieve this using flow?
Regards
Fiona
I have a Email2case setup where in i have set Up Email 2 Case to move to Customer escalations queue..
Now my question is How do i make a case can't be re-opened if set to closed greater than 7 days. ,I DO NOT want to writre Trigger or Apex for this ,Is it Possible to achieve this using flow?
Regards
Fiona
You can try below validation rule.
https://help.salesforce.com/s/articleView?id=000337641&type=1
Please mark as Best Answer if above information was helpful.
Thanks,
All Answers
You can try below validation rule.
https://help.salesforce.com/s/articleView?id=000337641&type=1
Please mark as Best Answer if above information was helpful.
Thanks,