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Sri549
Case is getting updated with unknown User
HI Friends,
Case record is created & updated to new case owner according to Assignment rules but the problem here is Last modified by is setting with specific user for some reason. Means it seems like some user which is in our org is making changes to that case, but that user is not making changes. How do we identify from where the user has been picked to make changes.
Please help!
Case record is created & updated to new case owner according to Assignment rules but the problem here is Last modified by is setting with specific user for some reason. Means it seems like some user which is in our org is making changes to that case, but that user is not making changes. How do we identify from where the user has been picked to make changes.
Please help!
Can you setup debug logs for this transaction to see if there is any other automated process/custom code making this change?
Also, see this similar scenario https://salesforce.stackexchange.com/questions/61103/field-dependency-shows-last-modified-by-by-an-user-without-customize-applicat according to which there is a chance that the user has, either via import or a visualforce page entered a value outside of the picklist choices
Related: https://help.salesforce.com/s/articleView?id=000332018&type=1
If this information helps, please mark the answer as best. Thank you
I checked everything here, but how come last modified by is setting to specific user without logging in.
I am confused about that. any clue ?
Thanks!
Srini