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Need Trigger Code to Queue when Email subject is AIRTEL
Dear Friends,
At a conceptual level, need a Trigger code to do four things
1 Query for Salesforce queue name Prepaid
2 Iterate over the Email 2 Case records for Record Type as "Executive Response " I get (from Trigger.new)
3 Call .contains() on the Case's Subject to see if your target word exists
4 Update the OwnerId to your queue if it does
Thanks In Advance,your help is highly appreciated
Fiona
At a conceptual level, need a Trigger code to do four things
1 Query for Salesforce queue name Prepaid
2 Iterate over the Email 2 Case records for Record Type as "Executive Response " I get (from Trigger.new)
3 Call .contains() on the Case's Subject to see if your target word exists
4 Update the OwnerId to your queue if it does
Thanks In Advance,your help is highly appreciated
Fiona
Hey Fiona,
The developer community recommends providing any attempts/code you've started, any errors you're getting, or where exactly you're struggling in achieving this while posting a question.
Thanks
All Answers
Hey Fiona,
The developer community recommends providing any attempts/code you've started, any errors you're getting, or where exactly you're struggling in achieving this while posting a question.
Thanks