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SF-PD Rookie Workflow Rule/Flow
Hi,
I'm working on the following requirement - A lead that comes from an X Campaign is deemed as qualified and moved to a certain queue (this was achieved by adding a code to the web form's HTML). We have a checkbox that equals to True when a lead qualifies. Currently we have a Workflow rule that triggers emails to various different groups(DLs) based on a criteria. How can I setup email alert for these leads (from X Campaign) and have the emails go to a different functional mailbox? Creating a new rule wasn't triggering it. Any help would be appreciated.
I'm working on the following requirement - A lead that comes from an X Campaign is deemed as qualified and moved to a certain queue (this was achieved by adding a code to the web form's HTML). We have a checkbox that equals to True when a lead qualifies. Currently we have a Workflow rule that triggers emails to various different groups(DLs) based on a criteria. How can I setup email alert for these leads (from X Campaign) and have the emails go to a different functional mailbox? Creating a new rule wasn't triggering it. Any help would be appreciated.
SF-PD RookieCouldn't edit so posting a reply - The new email alert is a different template so it couldn't be merged with the existing rule.