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Luciano Arango 9Luciano Arango 9 

NOT_FOUND Case object searching by CaseId field of LiveChatTranscript


I am using /services/data/v55.0/sobjects/LiveChatTranscript/{ID} api to fetch chat transcript data. From the response i am receiving valid CaseId field.

When trying to fetch Case Object using /services/data/v55.0/sobjects/Case/{ID}, passing CaseId received from above response. I returned 404 code with

        "errorCode": "NOT_FOUND",
        "message": "The requested resource does not exist"


Can someone help me on that.


Also, when fetching updated Case ids list for 20 days, i am receiving empty list. using the api salesforce doc (


    "ids": [],
    "latestDateCovered": "2022-06-21T00:00:00.000+0000"
It might be due to the integration without access to these records. share the records with the integration user and check.

Magulan Duraipandian