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Record Triggered (Action & Related Records)Flow Failed for "unable to change ownership of a New Task record."
Dear folks,
have this Record Triggered (Action & Related Records)Flow which creates a Task for a cases for some record types..
Here is what Flow does
Start Conditon Requirements
The triggering record met the condition requirements.
Entry Conditions
1. Owner_Type__c (User) Equals User
2. RecordTypeId (0012344441Q000000P57QQAS) Equals 0012344441Q000000P57QQAS
3. RecordTypeId (001234444Q000000P57QQAS) Equals 001234444Q000000P57QQAS
Logic: Advanced Logic ((2 OR 3) AND 1)
Get Records: All Tasks On Case
Find all Task records where
Action__c Does not equal 1st Contact
Store the values of these fields in All_tasks_On_Case: Id
Result
Successfully found records.
Decision:Check for Null Tasks
Outcome executed: Task_Exists
Outcome conditions
{!All_tasks_On_Case} ([Task (00T2C00000JFYmkUAH)]) Is null false
All conditions must be true (AND)
New Task(Quick Actions) Create New Task
Inputs
OwnerId = {!$Record.OwnerId} (00536000006YCPvAAO)
ActivityDate = {!CreateTaskNow} (6/21/2022 9:48 PM)
Here is the Error
Info
Error Occurred:
You are unable to change ownership of a New Task record.
How to resolve this error
Regards
Fiona
have this Record Triggered (Action & Related Records)Flow which creates a Task for a cases for some record types..
Here is what Flow does
Start Conditon Requirements
The triggering record met the condition requirements.
Entry Conditions
1. Owner_Type__c (User) Equals User
2. RecordTypeId (0012344441Q000000P57QQAS) Equals 0012344441Q000000P57QQAS
3. RecordTypeId (001234444Q000000P57QQAS) Equals 001234444Q000000P57QQAS
Logic: Advanced Logic ((2 OR 3) AND 1)
Get Records: All Tasks On Case
Find all Task records where
Action__c Does not equal 1st Contact
Store the values of these fields in All_tasks_On_Case: Id
Result
Successfully found records.
Decision:Check for Null Tasks
Outcome executed: Task_Exists
Outcome conditions
{!All_tasks_On_Case} ([Task (00T2C00000JFYmkUAH)]) Is null false
All conditions must be true (AND)
New Task(Quick Actions) Create New Task
Inputs
OwnerId = {!$Record.OwnerId} (00536000006YCPvAAO)
ActivityDate = {!CreateTaskNow} (6/21/2022 9:48 PM)
Here is the Error
Info
Error Occurred:
You are unable to change ownership of a New Task record.
How to resolve this error
Regards
Fiona
Can you share the flow diagram as answer so I can take a look and answer based on it. It is very hard to understand the flow for me from the above explanation .
Thanks,