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Jai please help me on the following scenario
Need to implent apex code when new email received to the case then case status should picklist update to 'New Email Received'
I written the following code but it is not working as expectd please corret me
public class UpdateCasestatusHandlere {
Public static void updateCasestatus(List<EmailMessage> newmailoncase)
{
Set<Id> caseIdSet = new Set<Id>();
List<Case> caseUpdate = new List<Case>();
List<Case> updatecase = new List<Case>();
for(EmailMessage em : newmailoncase)
{
if(em.Incoming && em.FromAddress == 'jtalapala@aligntech.com')
{
caseIdset.add(em.ParentId);
}
}
caseUpdate = [select id, Status,(select id, ParentId from EmailMessages) from Case where id In : caseIdset];
for(Case cse : caseUpdate)
{
cse.Status = 'New Email Received' ;
updatecase.add(cse);
}
if(!updatecase.isEmpty() && updatecase.size()>0)
{
update updatecase;
}
}
}
Thanks!!!
I written the following code but it is not working as expectd please corret me
public class UpdateCasestatusHandlere {
Public static void updateCasestatus(List<EmailMessage> newmailoncase)
{
Set<Id> caseIdSet = new Set<Id>();
List<Case> caseUpdate = new List<Case>();
List<Case> updatecase = new List<Case>();
for(EmailMessage em : newmailoncase)
{
if(em.Incoming && em.FromAddress == 'jtalapala@aligntech.com')
{
caseIdset.add(em.ParentId);
}
}
caseUpdate = [select id, Status,(select id, ParentId from EmailMessages) from Case where id In : caseIdset];
for(Case cse : caseUpdate)
{
cse.Status = 'New Email Received' ;
updatecase.add(cse);
}
if(!updatecase.isEmpty() && updatecase.size()>0)
{
update updatecase;
}
}
}
Thanks!!!
Hey Jai,
What is the error coming in this?
Also you can do this with workflow rule. check this document :-
https://help.salesforce.com/s/articleView?id=000330183&type=1
For more, refer this :-
https://www.salesforceben.com/update-case-status-sending-receiving-email/
Kindly mark it as the best answer if it helps.
Thanks,
Priya Ranjan